We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.
Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and returned merchandise cannot be resold.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Due to the nature of face masks and face mask filters or accessories, returns are not accepted.
For more details, please view our full Return Policy.
Most order will ship in 2-4 business days. Candles and favors will ship in 4-5 business days. Shipments originate from Medina, MN. Delivery times will vary depending on your proximity to our Medina, MN warehouse. When selecting our Standard Ground shipping option, most orders will be delivered within 7-10 business days from the day the order ships. Weekends and holidays are excluded.
We process all orders Monday through Friday with a regular daily (M-F) cutoff of 1:00 PM PST to provide the best possible service for our customers. Standard shipping is via FedEx Ground and time in transit is 1-5 shipping days depending upon your destination (see map below). All gift baskets are F.O.B. our Northern California production facility.
*Please note that shipping days are business days and do not include weekends.
Shipping and Transit Time
Wine Shipments
Due to various state regulations, gift baskets containing wine may not be shipped to the following states: Alabama, Arkansas, Delaware, Kentucky, Massachusetts, Mississippi, Oklahoma, Pennsylvania and Utah. An adult signature (over 21) is required to complete delivery for all wine shipments. We recommend shipping to a business address wherever possible to insure timely delivery.
Due to the method this item is shipped to ensure safe delivery, it is not eligible for free shipping.Once ordered, your silhouette arrives ready to hang typically in one to two weeks, depending on stock availability.
This item takes 5-7 business days to process before it ships
Christmas Shipping Cut Off for This Item (U.S. Only)
U.S. Std/Ground: Dec. 6th (11:59pm PST)
U.S. 2-Day Express: Dec. 9th (11:59pm PST)
Processing time is 4 to 5 business days (weekends and holidays not included), selecting rush in the checkout will reduce the processing time to 2 days. Processing time does not
include shipping time. For orders shipped to Alaska, and Hawaii add $20 to above rates (only standard shipping available). We use FedEx for all of our shipments and they are unable to deliver to P.O. Boxes or APO/AFO. Add an additional $30 our listed shipping rates if you require P.O. Box or APO/AFO delivery
and your order will be shipped with an alternate source. Delivery times may increase by a couple of days. Delivery times are not guaranteed.
Most orders ship in 1 to 2 business days, and arrive in 6 to 8 business days. Canada shipments also arrive in approximately 6 to 8 business days. Time in transit is not guaranteed for ground shipments.
Free Shipping applies to standard rates only, and does not apply to additional charges for Rush and Express and Canada shipments.
Note: It takes 1-2 days to personalize each item, which will then be shipped by whatever method you choose.
WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to
www.P65Warnings.ca.gov/alcohol.
