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Had a gift basket needing to be delivered in a tight time crunch during the Christmas holidays. The were very responsive to my enquire and acted swiftly and efficiently providing solutions that helped me feel they actually cared.
We're so glad we were able to meet your deadline for delivery! Thank you for taking the time to leave a review. We sincerely appreciate the opportunity to help make it personal :)
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.
Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and returned merchandise cannot be resold.To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Due to the nature of face masks and face mask filters or accessories, returns are not accepted.
For more details, please view our full Return Policy.
We process all orders Monday through Friday with a regular daily (M-F) cutoff of 1:00 PM PST to provide the best possible service for our customers. Standard shipping is via FedEx Ground and time in transit is 1-5 shipping days depending upon your destination (see map below). All gift baskets are F.O.B. our Northern California production facility.
Due to various state regulations, gift baskets containing wine may not be shipped to the following states: Alabama, Arkansas, Delaware, Kentucky, Massachusetts, Mississippi, Oklahoma, Pennsylvania and Utah. An adult signature (over 21) is required to complete delivery for all wine shipments. We recommend shipping to a business address wherever possible to insure timely delivery.
Once ordered, your silhouette arrives ready to hang typically in one to two weeks, depending on stock availability.
This item takes 5-7 business days to process before it ships
Christmas Shipping Cut Off for This Item (U.S. Only)
U.S. Std/Ground: Dec. 6th (11:59pm PST)
U.S. 2-Day Express: Dec. 9th (11:59pm PST)
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